How to Add or Remove a User on Your Account

After you set up your account and install your device, you may realize that you want others to be able to access your account on their own device (e.g. family members, employees, or any others that would need access).

Any additional users that you decide to add to your All Aware account will be able to log in to the All Aware app, receive push notifications, see when sensors are open or closed, and add notifications of their own. 

To add additional users to your All Aware account, you will need to create a new user using their email. This is similar to adding additional users to other online accounts you have access to.

Index

• How to Add a User Using Your App
• How to Remove a User Using Your App

How to Add a User with the All Aware Mobile App

1. 1. 1. Log in to the All Aware mobile app
      2. On the home screen, tap Manage Account on the “My Account” card, or tap the more menu button in the bottom right-hand corner and tap "My Account"
         
         Only account owners have access to view the My Account card on the home screen and in the more menu in the bottom right-hand corner. To access the My Account card or tab, contact the account owner.
      3. In the menu, tap Add a User 
      4. Scroll down and tap Add User
      5. Confirm you wish to add a user and not just a notification recipient, then tap Add
      6. Enter the username and email of the new user
         
         The username will be used to log into the app. This email will be used to send the user their Welcome Letter and for additional user notifications.
      7. Tap Add
      8. Send account verification code to your mobile device and enter the code to verify you are the account owner.

Congratulations! You have added an additional user using the All Aware mobile app. Once the new user is added, a Welcome Letter will be emailed to the new user with instructions to download the All Aware app and activate their account. If you would like to continue adding additional users repeat the same steps as above.

How to Remove a User with the All Aware Mobile App

1. Log in to the All Aware mobile app
2. On the home screen, tap Manage Account on the “My Account” card, or tap the more menu button in the bottom right-hand corner and tap "My Account" 
   
   
   Only account owners have access to view the My Account card on the home screen and in the more menu in the bottom right-hand corner. To access the My Account card or tab, contact the account owner.
3. Tap Add a User to access your current user information
4. Scroll down to view the current users. Tap the delete icon next to the user you want to delete and then tap Delete
   
   
   The user you remove from your account will not receive a notification that they have been removed.

This user will now no longer have access to your account. You can always add them back by following the steps above for adding a user.