How to Reactivate a Device and Restart Cellular Service – All Aware Support

This article explains how to restart service for your device(s) if you have canceled your cellular service.

What to know before you reactivate

We allow re-activation of any subscription to the Service, provided that you do not have any outstanding payments with us and you pay our re-activation fee. By re-activating any device subscription you agree to be charged for upcoming month of service on the first (1^st) of that month, regardless if you deactivate (or cancel) your subscription before the first (1^st) of that month.
If your subscription to the Service is cancelled due to lack of payment, you must pay both the outstanding amount and our re-activation fee in order for us to re-activate your subscription to the Service. You may pay your outstanding amount for the Service by changing or updating your payment information associated with your All Aware account. You can do so by logging into your All Aware account and editing your payment information.

Go to allaware.com/account and log in.
Click the "Devices" tab.
Scroll down to the deactivated device you would like to reactivate and click the "gear icon" next to the device.
Click the "Reactivate" button.
Follow the instructions on the screen to reactivate your device.
Please repeat these steps for any additional device(s) you would like to add to the app.

After you reactivate your device, you will need to add it back to your All Aware app and set up notifications.

Tap the More icon at the bottom of the screen
Tap +Add Device
Tap Flex Sensor
Tap Next
Tap Get Started
Enter the serial number of your device. This number can be found on the interior of the battery compartment.
Follow the on-screen steps to set up your device.

To set up notifications for your reactivated device, please see our support article How to Add, Edit, or Delete a Notification