How to Cancel your Subscription

If you would like to reactivate a device(s) that you have previously canceled, please see this support article on How to Reactivate a Device and Restart Cellular Service.

What to know before you cancel: 

• You may cancel your subscription to the Service at any time. We do not offer any pro-ration of pre-paid fees for the Service upon cancellation.
• Upon successful cancellation of your subscription to the Service, you agree that we can remove your Service and subscription. Upon successful cancellation, you acknowledge and agree that any and all notifications, device history, activity logs, preferences, and alerts may be removed completely from your Service.
• We allow re-activation of any subscription to the Service, provided that you do not have any outstanding payments with us and you pay our re-activation fee. By re-activating any device subscription you agree to be charged for upcoming month of service on the first (1^st) of that month, regardless if you deactivate (or cancel) your subscription before the first (1^st) of that month.
• If your subscription to the Service is cancelled due to lack of payment, you must pay both the outstanding amount and our re-activation fee in order for us to re-activate your subscription to the Service. You may pay your outstanding amount for the Service by changing or updating your payment information associated with your All Aware account. You can do so by logging into your All Aware account and editing your payment information. 

Index

1. How to Cancel Service for an Individual Device 

2. How to Cancel your Entire Subscription

1. How to Cancel Service for an Individual Device 

If you have more than one device on your account, you can cancel service for one or more devices while keeping the other devices on your account active. Your monthly subscription total will automatically update and charge you only for the devices that are active on your account. 

1. Navigate to allaware.com/account and log in.
2. Click the "Devices" tab
   
3. Here you will see a list of all your devices. Click on the "gear icon" next to the device you would like to deactivate.
   
4. Click "Deactivate". 
   
5. Follow the instructions to enter the security code sent to your mobile device or email. 
6. Your device is now deactivated. Please read through the details provided after cancellation to understand updated billing for your account. 
7. Didn't mean to deactivate a device? See How to Reactivate a Device and Restart Cellular Service. 

2. How to Cancel Your Entire Subscription

1. Navigate to allaware.com/account and log in.
2. Under the “Account Tab” scroll down until you see “Cancel My entire Subscription”.
   
3. Click “Proceed to Cancel My Subscription”
   
4. Click “Cancel Now”
   
   
5. Your entire service is now cancelled and you will no longer be charged for a monthly subscription. 

If you would like to reactivate a device(s) that you have previously canceled, please see this support article on How to Reactivate a Device and Restart Cellular Service.