What is a magnet position?
Your Flex Aware sensor detects open and closed events when a magnet is near (closed) or far (open) from your device. By default, the magnet will only trigger the sensor if it is placed at the top left (magnet position 1).The sensor can only detect one magnet position at a time. If you need a different magnet position for your installation location, you will need to reconfigure the device's magnet position to left (1), top (2), or right (3).
How to Change the Flex Aware Magnet Position
Step 1. Open the All Aware app on your mobile device
Step 2. Tap the More icon at the bottom right of the screen
Step 3. Tap + Add Device. This will restart the installation flow so you can change the device settings
Step 4. Tap Flex Sensor
Step 5. Tap Next
Step 6. Tap Get Started
Step 7. Enter the serial number of your device for which you would like to change the magnet position
Serial number locations:
- On the inside of the Flex Aware battery compartment
- On the outside of the Flex Aware box
- On the sticker that labeled your Flex Aware
Step 8. Tap Reconfigure
Step 9. Follow the on-screen steps to reconfigure your device
Step 10. After you change your magnet position, please wait 60 seconds for your device to register. Then, open and close the magnet of your Flex Aware and ensure you see two yellow blinks. If it does not work, wait 15 seconds and try again.
If you still do not see two yellow blinks after multiple attempts, repeat the above steps and contact All Aware support.
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